Frequently Asked Questions
Everything you need to know about your Skall Studio experience.
What is the standard shipping time for international orders?
International orders typically arrive within 5-10 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 14-day return window from the day you receive your order. Items must be in original condition, unworn, and with all tags attached to be eligible for a refund.
How do I care for my organic cotton and wool garments?
To preserve the quality of our natural fibers, we recommend hand washing or using a delicate machine cycle at 30 degrees. Always air dry flat to maintain the shape of the garment.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products sustainably made?
Yes, sustainability is at our core. We focus on natural materials like GOTS-certified organic cotton and recycled wool, working only with factories that ensure fair working conditions.
Can I change or cancel my order after it has been placed?
Once an order is confirmed, it is processed quickly to ensure fast delivery. Please contact our customer service immediately, and we will do our best to accommodate changes before the order ships.